Refund policy

RETURN & REFUND POLICY

Miami Wine Banks is operated by BRICKELL FINE WINES INC, a licensed Florida alcoholic beverage retailer located at 950 Brickell Bay Dr #110, Miami, FL 33131.

SUMMARY

Because we are a licensed alcoholic beverage retailer, Florida law restricts our ability to accept the return or resale of alcoholic beverages once they have left our premises. We do not accept returns or exchanges for change of mind.

However, if your order arrives damaged, incorrect, or incomplete, we will make it right. Contact us within 48 hours and we will replace the item or refund you in full — your choice. You will not be asked to ship anything back.

ALL SALES ARE FINAL

We cannot accept returns, exchanges, or refunds for:
- Change of mind, or no longer wanting the item
- Ordering the wrong item, size, or vintage
- Not enjoying the taste, style, or character of a product
- Products that have been opened, tasted, or partially consumed
- Products where the seal, cork, capsule, or closure has been broken or tampered with
- Products that have left our custody and been stored by the customer
- Duplicate or accidental orders reported after the order has been delivered or picked up

This is not a preference. Florida's alcoholic beverage laws prohibit a licensed retailer from taking back and reselling alcohol that has left the licensed premises and passed out of our control. Once a bottle has been in a customer's possession, we have no lawful way to return it to inventory.

DAMAGED, INCORRECT, OR MISSING ITEMS

We stand behind every order. If something is wrong when it reaches you, we will resolve it.

WHAT IS COVERED
- Damaged: The bottle arrived broken, cracked, leaking, or with a compromised seal
- Incorrect: You received a different product than the one you ordered
- Missing: An item on your invoice was not in the box or delivery
- Defective: The product is corked, oxidized, or otherwise faulty through no fault of storage after delivery

HOW TO REPORT IT

Please inspect your order as soon as you receive it. Contact us within 48 hours of delivery or pickup with:
1. Your order number
2. A photograph of the item, clearly showing the issue
3. A photograph of the outer packaging, if the item was shipped

Email: orders@miamiwinebanks.com
Phone: (305) 720-2306

WHAT HAPPENS NEXT

We will respond within one (1) business day. Once we confirm the issue, you choose your remedy:
- Replacement — we send a replacement bottle at no cost to you, or
- Refund — we refund the item in full to your original payment method

You do not need to ship anything back to us. For safety and legal reasons, we do not ask customers to return damaged alcohol. Photographs are sufficient. Please dispose of broken glass safely.

If your entire order was damaged or incorrect, we refund your shipping and delivery charges as well.

REPORTS MADE AFTER 48 HOURS

The 48-hour window exists because wine and spirits are affected by storage conditions once they leave our control, and we cannot verify the cause of an issue reported later. We are not able to guarantee a remedy for reports made after 48 hours.

That said, we would rather hear from you than not. If something went wrong and you are outside the window, contact us anyway — we review these individually and will do what we reasonably can.

LOST OR UNDELIVERED SHIPMENTS

If your tracking shows delivered but you did not receive the package, contact us within 48 hours of the marked delivery time. We will open a claim with the carrier.

Because every alcohol shipment requires an adult signature, a package marked delivered was signed for by someone 21 or older at your address. Please check with household members, neighbors, and your building's front desk or mailroom before contacting us.

If the carrier confirms the package was lost in transit, we will replace or refund your order in full.

REFUSED AND FAILED DELIVERIES

Florida law requires us to refuse delivery when no one 21 or older is present, valid photo ID cannot be produced, or the recipient appears visibly intoxicated. Our drivers and carriers have no discretion in these situations.

If a delivery is refused or cannot be completed for any of these reasons, or if a carrier exhausts its delivery attempts and returns the package to us:
- The product cost is refunded, less a restocking fee of up to 15%
- Original shipping or delivery charges are not refunded
- Any return shipping costs charged to us by the carrier may be deducted

To avoid this, please make sure an adult will be present at the delivery address during our delivery hours.

ORDER CANCELLATIONS

You may cancel an order at no charge any time before it has been packed, tendered to a carrier, or dispatched for delivery. Contact us as soon as possible at (305) 720-2306.

Once an order has shipped or been dispatched, it cannot be cancelled. Once alcohol has been delivered, it cannot be returned.

UNCOLLECTED PICKUP ORDERS

Pickup orders are held for 7 days. Orders not collected within 7 days are returned to inventory and refunded in full, less any applicable payment processing fees.

HOW REFUNDS ARE ISSUED

Approved refunds are issued to your original payment method. Once processed on our end, please allow 5–10 business days for the funds to appear, depending on your bank or card issuer. We cannot control your issuer's posting times.

We do not issue refunds in cash, by check, or to any payment method other than the one used for the original purchase.

PRICING AND PROMOTIONAL ERRORS

In the rare event a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund, whether or not the order has been confirmed. We will contact you before taking any action.

Miami Wine Banks
BRICKELL FINE WINES INC
950 Brickell Bay Dr #110
Miami, FL 33131

Phone: (305) 720-2306
Email: orders@miamiwinebanks.com
Store hours: 10:00 AM – 10:00 PM ET, daily

We respond to all inquiries within one (1) business day.

You must be 21 or older to purchase alcoholic beverages. Please drink responsibly.